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Frequently Asked Questions :

If you are unable to find the answer you want in the FAQ section, do email us at techsupport@webnow.com.my

  1. General
  2. Web Hosting
  3. Domain Name
  4. Technical
  5. Pricing & Billing

General related FAQs

1. How do I sign up or apply for the packages?

You can click HERE to fill the online order form from our site, Alternatively, You can click HERE to download the form, and submit to us via fax (03-8060 8528) or come to our office at 2-3,3rd flr,Jln Puteri 2/2, Bandar Puteri Puachong. You need to attach Form 9,24 and 29 with the application. Please call us at 03-8060 2528 for further enquiry.

2.What do I need to submit after signing up ?

After submit the online order form, you have to fax us one of the following , Form 9, 24 and Form 49 or Form D to 03-8060 8528.

3. Why am I need to sign-up Webnow?

Webnow builds you a website with all basic features in the most economic way.

4. What if I need more disk space or disk space in the future?

If you want to upgrade your account, you can email us at sales@webnow.com.my or contact us at 03-80602528.

Incremental Charges for both storage and email:
Additional 500MB storage - RM 150 per year

6. Is there any annual fees ?

Yes, we call it renewal fees. However, final decision is still up to you, the site owner,
whether you want to renew or cancel after 1 year.

7. What' if I don't have any knowledge in website building and maintaining ?
You do not need the knowledge, as long as you or any of your administrative personnel can use Microsoft Word, they can then easily creating the site, updating info. 2-4 hours of
Training are included for all successful candidate.

8. Do you host "adult" websites?

No, we do not host adult websites. See our Terms and Conditions. Any websites hosted by us, which contains adult materials, and / or links to adult websites will be suspended. If the materials are not removed, we will terminate the account and no refund will be made.

9. What's Webnow DIY package and Why ?

With Webnow, you do not required any knowledge or any web designer, you can get your website up in less than 3 minutes and start having your web presence !
      1. Select Template (Over hundreds of templates)
      2. Enter Information
      3. Save and Publish.
      4. Your site is live !

      Yes, that's really easy, as long as you know how to use Microsoft Word.

      Try Out Demo Now !!


Web Hosting related FAQs

1. How long does it take my site to be up and running?

Once you have completed the hosting sign-up form we will review your payment and setup your account the same or next business day.

2. What are the advantages of having a web host?

You don't have to invest millions of dollars, or endure technical headaches, in order to build and maintain your hosting infrastructure. We monitor the network. We protect your data. You focus on your business.

3. I have registered .com.my with WebNow but I am unable to access the website and     hosting's control panel?

If you have registered .com.my domain name with WebNow, these may due to 2 reason : The confirmation form has not been signed, stamped and faxed to MYNIC (03-21613802). The registration process will not be completed if you haven't sign and fax the form to them. Or you already faxed the confirmation form, but Mynic is still in the process in activating your domain name.


Domain Name related FAQs

1. What are the procedures for Domain registration?

For domain name .my, MYNIC will send you an email regarding the confirmation form to register the domain. You then have to print it out and at the bottom of the page, it requires your signature and your company's stamp. Then you have to fax it back to MYNIC at 03-21613802 before the expired date which stated in the form. After that, MYNIC will send the detailed guidelines to you. If you did not receive any email from MYNIC, do email us at sales@webnow.com.my or call us at 03-80602528. As for domain name .com, INTERNIC will just ask you to verify the domain application via e-mail.

2. How can I check the availability of a domain?

You can check availability of preferred domain name using our domain name look up tool. Alternatively, you can also go to http://www.checkdomain.com for .com, .net, .org or http://whois.mynic.net.my for .com.my, .net.my and etc.

3. What are the document that I need to prepare for .my domain name registration?

For .my domain name registration, you have to fax us the Registrar of Companies (ROC) or Registrar of Business (ROB) form after you submitted the order form.

4. What are the conditions to register the .my domain name?

For those companies who requesting for domain name registration under .my must have been registered to Registrar of Companies (ROC) or Registrar of Business (ROB). Individuals are not allowed to apply for .my domain names.

5. How soon are domain name be registered?
Once we've received your order form, and payment, we will register the domain according to the order form that you have submitted and the availability of domain (If the domain is not available, we will ask you to provide us another domain). For .com domain name, it will be ready within 24 - 48 hours of working day after registration. As for .my domain name, it takes few working days and is subject to Mynic approval.

6. How long does it take before my domain name is active?

For .com, normally it will activate within 24 hours after we've registered for you. As for .my, it will take few working days to activate and is subject to MYNIC's approval.

7. Do I need to have my domain name ?

Not necessary, but preferred to have one. No worry, we will help you to apply for the name. But it will cost another RM100.00 for the name (.com.my) and also the renewal, as these are pay to Mynic, the Malaysia domain name (.com.my) registrar. For .com domain name, it be cost another RM 60 per year. Please refer to our domain name registration packages for pricing.

8. What If I have my domain name, can then have it pointed to my site in WebNow ?

Yes, if you have the domain name, you can then have www.yourdomain.com.my
We can also help you to register one.

9. What kind of domain name can I register?
A domain name can be up to 30 characters excluding the extensions ("www" and "com" or ".com.my" ). Only alphabets, numbers and the hyphen " - " are allowed for the domain name. Domain name is not case sensitive so "www.MYDOMAIN.com" and "www.mydomain.com" are just the same.

10. What will happen if I don't renew the expired domain?
Everything related to the domain name will be inactive if your domain has expired. In other words, you cannot receive or send email with this domain name and your website will become inactive.


Technical related FAQs

1. How do I upload files to my web site?

Files must be uploaded to the web server via File Transfer Protocol (FTP). You can download the FTP software at www.smartftp.com

Please click here to see the illustration on how to upload the files using Smart FTP.

2. Do you provide tech support?

Yes. We encourage our customers in need of assistance to send e-mail to us with questions or concerns about their web site.

3. Can I manage my own website?

Yes. We only hosts your website and provide technical supports to you. You will be the one in-charged in maintaining your website. You can update your website via FTP at any time, anywhere.


Pricing & Billing related FAQs

1. What forms of payment do you accept?
We accept payment through direct bank deposit , cheque, Visa and master credit card.

a. Cheque payment
payable to Interbase Resources Sdn. Bhd.

b. Direct bank in / Interbank Transfer / Giro
Our Bank Account for Interbase Resources Sdn Bhd bank a/c no are

Maybank, SS2 Branch - a/c no. 512231-505509
Alliance Bank - 12060-0-01-000-1135

Please fax your slip or any of your transaction records to our office at 603-8060 8528 upon payment.

2. Will I receive an invoice for my hosting account or domain name?
Yes. All invoices are sent via post.

3. Who I contact if I have enquiries about billing
Please contact us at billing@webnow.com.my

4. Are there any setup fees?
No, we do not charge setup fees for web hosting accounts.


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